Customer Service

After the machine has been delivered, you can rely on our customer services. Various specialist teams take care of your questions and concerns.

In good hands

Our staff in technical services know our customers and their machines. Our customers appreciate our direct and straightforward service on the phone, remotely or with you on site. Fast decision-making processes mean short times and in turn a fast solution. We decide how best to solve your problem on a case-by-case basis.

For service requirements, please contact our service team via telephone or e-mail and they will be happy to help:


Telephone: +49 431 30-58-288


Our parts promise

Our employees in spare parts management will assist you in maintaining your machinery. Decades of machine history and documentation concerning your machinery spare parts orders mean we can process your order quickly so you get your parts without delay.

For spare parts, please phone or e-mail us and we will be happy to take your order:

Telephone: +49 431 30-58-299